These Terms & Conditions apply to goods and services supplied by TAG Forklift Truck Services Limited.
They are intended to explain the general basis on which we supply equipment, hire equipment and provide related services.
Where a quotation, hire agreement, sales agreement, warranty or other written agreement contains specific terms, those specific terms will apply to that particular order or service.
We are:
TAG FORKLIFT TRUCK SERVICES LIMITED
Company number: 05172268
Our trading address is:
Unit 10, Broadoak Business Park
Ashburton Road West
Trafford Park
Manchester
M17 1RW
Telephone: 0161 848 0555
VAT registration number: 588 7749 54
For enquiries, please use our contact page or telephone number so we can direct you to the appropriate department.
We normally provide a quotation before supplying equipment or carrying out chargeable work.
Our quotation will set out the equipment or service being supplied, together with the agreed price and any specific conditions that apply.
Equipment and services are subject to availability.
Where additional work is identified during servicing, repair or refurbishment, we will normally contact you before carrying out significant additional chargeable work.
Payment terms will be shown on the quotation, invoice, hire agreement or other documentation supplied by us.
For short-term and long-term equipment hire, payment is required in advance, on receipt of invoice. Payment terms for other goods and services will be specified in the relevant quotation, invoice or agreement.
Where a customer has an approved credit account for other services, the agreed credit terms will apply.
Any suspension or delay for non-payment will be handled in accordance with the applicable agreement and law.
We supply new and used forklifts, materials handling equipment and related equipment.
The make, model, specification, condition and price will be confirmed before the sale is completed.
Used equipment varies in age, operating hours, condition and specification. We will describe the equipment as accurately as reasonably possible based on the information available to us.
Where warranty cover applies, the length and scope of that warranty will be confirmed as part of the sale.
We offer different levels of forklift refurbishment depending on the condition of the machine and the work required.
Our current refurbishment offering includes 3-star, 4-star and 5-star refurbishment options.
The refurbishment work, warranty period and any Thorough Examination documentation supplied will be confirmed as part of the quotation or sales documentation.
TAG currently offers a three-month warranty on refurbished equipment only. The applicable warranty scope and any exclusions should be stated in the quotation or warranty documentation. Thorough Examination documentation is supplied where specified for the package.
TAG currently offers a three-month warranty on refurbished equipment only. This does not imply a TAG warranty on all new or used equipment. Any other applicable manufacturer or separately agreed warranty is governed by its own written terms.
Where a warranty applies, we will explain:
Any manufacturer warranty supplied with new equipment will be subject to the manufacturer’s own terms.
If you believe equipment has developed a fault during the warranty period, please contact us as soon as possible.
We provide casual, short-term and long-term equipment hire.
The hire period, equipment, price and any specific conditions will be set out in the quotation or hire agreement.
TAG currently offers hire ranging from short periods through to long-term arrangements, depending on the customer’s requirements.
Where equipment is supplied under a maintained hire agreement, we provide servicing and maintenance in accordance with the agreement.
Our current hire service can include servicing, breakdown support and repairs as part of the hire arrangement.
Customers should contact us promptly if hired equipment develops a fault.
Repairs should not be carried out by another party unless we have agreed to this beforehand.
Customers are responsible for taking reasonable care of equipment while it is on hire.
Equipment should:
Any fault, damage, loss or theft should be reported to us as soon as possible.
Normal wear and tear associated with proper use will be dealt with in accordance with the hire agreement.
Customers may be responsible for damage or loss resulting from misuse, negligence, unauthorised use or failure to take reasonable care of the equipment.
The detailed responsibility for damage, loss, theft and insurance will be set out in the applicable hire agreement.
Delivery and collection arrangements will be agreed when the order or hire is placed.
Customers are responsible for providing reasonable and safe access to the site for delivery or collection.
Delivery dates and times may be subject to equipment availability, transport availability and circumstances outside our reasonable control.
We provide servicing, repairs and maintenance for forklifts and materials handling equipment.
The work required will depend on the equipment, its condition, operating hours and service requirements.
Where possible, we will provide an estimate or quotation before significant chargeable work is carried out.
If we identify additional work while inspecting or repairing equipment, we may contact you for approval before proceeding.
TAG currently provides planned maintenance, repairs and breakdown support across its service operation.
Where replacement parts are required, we will supply parts suitable for the equipment and repair being carried out.
Special-order parts may be subject to different cancellation or return conditions.
Any manufacturer warranty applying to a replacement part will be subject to the relevant manufacturer’s terms.
We provide forklift operator training from our Trafford Park training facility and at customer sites where appropriate.
The course, date, location, number of trainees and price will be agreed at the time of booking.
Customers are responsible for ensuring that trainees are available at the agreed time and meet any requirements explained when the course is booked.
For training bookings cancelled with less than one week’s notice, the booking is chargeable. Where payment has been made in advance, that payment is forfeited under TAG’s stated policy.
Cancellation arrangements may vary depending on whether the booking relates to:
Any specific cancellation conditions will normally be explained in the quotation, hire agreement or booking confirmation.
Where costs have already been incurred specifically for an order, we may be unable to refund those costs.
For training, cancellation with less than one week’s notice is chargeable and any payment made in advance is forfeited, subject to applicable law and the booking terms. Other cancellation arrangements remain subject to the relevant written agreement.
Forklifts, powered access equipment and other materials handling equipment must be operated safely and by appropriately trained people.
Customers remain responsible for the safe use of equipment on their site, including suitable risk assessment, operator competence and day-to-day checks where required.
We can support customers with servicing, maintenance, Thorough Examination requirements and forklift operator training.
We want customers to be happy with the equipment and services we provide.
If something has gone wrong, please contact us as soon as possible and give us the opportunity to investigate and resolve the issue.
TAG uses department-specific email addresses rather than a single general inbox. Until the appropriate complaints contact is confirmed, please telephone 0161 848 0555, email Lewis@tagforklifttrucks.com or use the website contact form.
We may collect and use personal information when you contact us, request a quotation, place an order or use our services.
More information about how we use personal information is available in our Privacy Policy and Cookie Policy.
Nothing in these Terms & Conditions is intended to exclude or restrict liability where it would be unlawful for us to do so.
Any additional liability provisions applying to a specific hire, sale or service will be set out in the relevant contract, hire agreement or other documentation.
We may update these Terms & Conditions from time to time.
The version applying to a particular order or agreement will be the version relevant at the time that contract was entered into, together with any specific terms agreed separately.
Last updated: 18/10/2026
If you have any questions about these terms or about equipment or services supplied by us, please contact us.
TAG Forklift Truck Services
Unit 10, Broadoak Business Park
Ashburton Road West
Trafford Park
Manchester
M17 1RW
Telephone: 0161 848 0555
TAG uses different email addresses for different departments. Please use the website contact form or telephone 0161 848 0555 to reach the appropriate team.
Send us a few details and one of the team will come back to you with availability and a price for forklifts and equipment. Prefer to talk? Call us on 0161 848 0555.
We will never share your details. Most enquiries get a reply the same working day.
